Home » IT Helpdesk Technician (GERMAN)

IT Helpdesk Technician (GERMAN)

Share on FacebookTweet about this on TwitterShare on LinkedIn


IT Helpdesk Technician (GERMAN)

Location: Romania
Work City: Sibiu
Job Category: Help Desk


GERMAN speaker and looking for a job? Explore our career opportunities!

Imagine a day at Stefanini – Take a look!

  • •  Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
  • •  Logging remotely to client’s computer and help them solve software issues;
  • •  Documenting issues that you deal with on a daily basis into the ticketing system;
  • •  Troubleshooting hardware, software and network related issues;
  • •  Escalating problems to the next level of support when necessary;
  • •  Help the client with all the necessary information.

Working hours: 

  • •  Monday to Friday, with flexibility to suit everyone.

Your path to success requires:

  • •  GERMAN – advanced level and ENGLISH knowledge – at least medium level;
  • •  Motivation for learning new information;
  • •  Ready to acquire new skills (communication skills, technical skills etc.);
  • •  A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
  • •  Willingness to help people in having continuity in their computer-based activity;
  • •  Previous successful customer service experience is considered an advantage;
  • •  Strong written and oral communication skills;
  • •  Able to communicate problems/issues to customers in a non-technical manner.

You will be awarded for your success with:

  • •  Attractive salary package;
  • •  Contract for unlimited period of time;
  • •  Up to 27 days Annual Vacation;
  • •  Massage sessions;
  • •  Relaxation room (foossball table, ping pong, board games);
  • •  IT and Soft skills training provided by our  specialists;
  • •  Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
  • •  Friendly, fun and young team.